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- Weekend/ Night Work
- Call centre
About Our Client
Providing high quality, effective responses to clinical and non clinical call from patients and professionals.
Job Description
- Deliver service excellence in a proactive and engaging way within the call flow guidelines.
- Question effectively and document patient details with extreme levels of accuracy
- Be empathetic and patient-centred; risk-aware and confident in escalating cases as necessary.
- Ensure that any operational information received during the shift is recorded and distributed to all appropriate services and colleagues
- Be responsive to the Service Manager(s) ensuring the effective and timely dispatch of calls across the regions, dispatching all calls effectively to available resource
- Closely monitoring all calls to ensure call-backs of an urgent nature are prioritised
- Maintain confidentiality for all patients and adhere to GDPR (Data Protection) rules.
The Successful Applicant
- Enhanced DBS
- Available to work Weekend/ Night shifts
- Call centre experience
- Calm and confident
- Able to deal under high pressure situations
What's on Offer
- 25-37 hour week dependant on candidate
- Friendly team
- Hybrid working
- Night/ Sunday/ Bank holiday enhanced pay
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